Refund policy
Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not, we accept returns under the following conditions.
Return Window
You have 14 days from the date of delivery to initiate a return.
Eligibility Conditions
To be eligible for a return, your item must meet all of the following conditions:
- Unworn and unwashed
- In its original condition, free from any odours, marks or alterations
- All original tags attached
- Returned in its original packaging (box, tissue paper and any inserts included)
Items that do not meet these conditions will not be accepted and will be returned to the sender at their expense.
How to Initiate a Return
Contact us at loulou@loulouchlothing.com within 14 days of receiving your order. Please include your order number and the reason for your return. We will provide you with the return address and instructions.
Return Shipping
Return shipping costs are at the customer's expense. We strongly recommend using a tracked shipping service, as we cannot be held responsible for parcels lost or damaged in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days. Original shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges at this time. If you would like a different size or colour, please return your item for a refund and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
Final Sale
Items marked as final sale are not eligible for return or exchange.